Shipping policy

Summary

Worldwide Tracked Shipping: We ship our apparel collections globally.
Estimated Delivery: Typically 8–12 business days once dispatched.
Taxes & Duties: All taxes are included where stated at checkout.
Accuracy: Please double-check your delivery address. We are not responsible for issues caused by incorrect details.

1) Shipping Destinations

Esyre ships worldwide. If we are unable to ship to your specific location due to local regulations or carrier limitations, we will contact you immediately to arrange a full refund.

2) Processing Times

Orders are typically processed within 1–3 business days. During high-demand periods or limited collection drops (e.g., new t-shirt or capri releases), processing may take slightly longer. You will receive a tracking number via email as soon as your order is dispatched.

3) Estimated Delivery Times

Delivery estimates begin once the parcel has been dispatched:

Standard International: 8–12 business days.
Local Singapore Delivery: 2–4 business days.

Note: These are estimates, not guarantees. Actual delivery may vary based on customs processing, carrier capacity, and local weather conditions.

4) Tracked Delivery

All Esyre orders, both local and international—are sent via tracked services. Please allow 24–72 hours for tracking updates to appear in the system after you receive your dispatch notification..

5) Taxes, Duties & VAT

Where stated at checkout, taxes are included and duties/VAT are covered. However, some local authorities may occasionally require additional documentation or local handling fees. These specific local charges are the customer’s responsibility.

6) Address Accuracy & Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

Returned to Sender: If a parcel is returned due to an incorrect address or failed delivery attempts, re-shipping fees will apply.
Refunds on Returns: If re-shipping is not possible, any refund issued will exclude the original shipping and handling costs.

7) Delivery Delays

While we strive for speed, delays can occur due to customs clearance or international transit disruptions. Delivery delays alone do not qualify for refunds, except where required by Singapore law.

8) Lost or Stolen Parcels

If your tracking status shows “Delivered” but you cannot find your package:

Check with neighbors or building management.
Contact the carrier immediately. Esyre is not responsible for theft after a confirmed delivery, but we will assist with carrier investigations where possible.

9) Damaged Parcels

If your apparel arrives damaged, you must contact us within 48 hours of delivery. Please provide your order number and clear photos of both the damaged item and the packaging. Refer to our Refund Policy for full details.