Privacy policy

Summary

Usage: We collect information to process your apparel orders, provide support, and improve your shopping experience.
Sharing: We only share data with trusted partners (e.g., Shopify, payment gateways, and delivery couriers like NinjaVan or SingPost).
Control: You have the right to access, correct, or request the deletion of your data.
Consent: By using Esyre, you agree to the practices outlined in this policy.

1) Who We Are

This website is operated by Esyre (“we”, “us”, “our”). We are committed to protecting your privacy. This policy explains how we handle your personal information when you browse our store or purchase our apparel.

2) What Personal Information We Collect

We collect information necessary to get your clothes to you and improve our service:

Order Details: Name, email, phone number, billing/delivery address, and items purchased.
Payment Info: We do not store credit card details; these are handled securely by our third-party payment providers (e.g., Stripe, PayPal, or Shopify Payments).
Device Information: IP address, browser type, and site interactions (collected via cookies) to ensure the store runs smoothly.
Support History: Any messages or photos you send us regarding your order.

3) How We Use Your Information

Your data allows us to:

Fulfill Orders: Process payments and arrange local or international shipping.
Communicate: Send order confirmations, shipping updates, and respond to inquiries.
Security: Detect and prevent fraudulent transactions.
Marketing: If you opt-in, we will send you updates on new Esyre drops. You can unsubscribe at any time.

4) How We Share Your Information

We do not sell your personal data. We only share it with:

Shopify: Our e-commerce platform.
Payment Processors: To securely handle your transactions.
Delivery Partners: Couriers responsible for delivering your package.
Legal Authorities: Only if required by Singapore law or to protect our rights.

5) Cookies & Analytics

We use cookies to remember your cart and analyze how visitors move through the site. You can disable cookies in your browser settings, though it may affect how the store functions.

6) Data Retention

We keep your order information for our records as long as necessary to fulfill the purposes outlined here, including for tax and accounting purposes.

7) Your Rights (PDPA Compliance)

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

Access the personal data we hold about you.
Correct any inaccuracies in your information.
Withdraw Consent for us to use your data for marketing.
Delete your data, subject to legal and administrative requirements.

8) Security

We use industry-standard security measures to protect your information. While no system is 100% secure, we take all reasonable precautions to keep your data safe.