Refund policy

Summary

  • All sales are final: We do not offer returns or refunds for change-of-mind.

  • Problem with your order? We will resolve issues if your item arrives damaged, defective, incorrect, or incomplete.

  • Timeframe: Contact us within 48 hours of delivery with photos and your order number.

1) All Sales Final

To maintain the exclusivity of our drops, Esyre does not accept returns or refunds for change of mind, sizing/fit preferences, ordering the wrong item, or general dissatisfaction after purchase, except where required by applicable law (e.g., the Singapore Lemon Law). Please consult our size charts carefully before purchasing.

2) Eligible Issues (We’ll Make It Right)

If your order arrives with one of the issues below, you may be eligible for a replacement, store credit, or refund:

  • Damaged item: Arrived physically damaged.

  • Defective item: Manufacturing fault that affects the normal use of the garment.

  • Incorrect item: Wrong product or variant received.

  • Missing item: An item listed in your order was not included in the package.

3) Reporting Window

You must contact us within 48 hours of delivery to report an eligible issue. “Delivery” is defined by the carrier tracking status. Claims made after this 48-hour window may be denied.

4) What We Need From You (Required)

To investigate and resolve your claim, please email us with:

  1. Your order number.

  2. A clear description of the issue.

  3. Photos: Clear photos of the item, the specific issue, and the outer packaging (including the shipping label). Note: For higher-value claims, we may request an unedited unboxing video to verify the issue.

5) Resolutions

If your claim is approved, we will provide one of the following at our discretion:

  • Replacement: Same item/variant, subject to stock availability.

  • Store Credit: Equivalent value for future Esyre drops.

  • Refund: To the original payment method.

6) Shipping & Delivery Delays

Shipping timeframes are estimates only. Delays caused by carriers, customs, or peak periods do not qualify for refunds or compensation.

7) Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Esyre is not responsible for delivery failures caused by incorrect information. If a parcel is returned to us, re-shipping fees will apply.

8) Items Not Covered

  • Normal wear and tear or damage from misuse.

  • Washing/Care errors: (e.g., shrinkage or color bleeding from improper washing).

  • Minor variations in color or texture due to digital screens or production tolerances.

  • Items marked "Delivered" by the carrier that are lost or stolen after delivery.

9) Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the transaction to appear on your bank statement.